Automated Attendant

PRO_DESK: Automated Attendant PRO_DESK is a multi-line automated attendant software. It simultaneously supports from 2 to 32 telephone lines, using any of the supported Voice Processing Boards. PRO_DESK works in conjonction with the PRO-MAIL. For each call tranfer not completed, that is busy or not answered, the system automatically accesses the mailbox associated with the extension. Different extensions can be associated with a single mailbox. At any time, a live operator can be accessed by keypad. A simple directory can be heard by pressing '#' (pound key) when the user is asked to enter an extension number. The directory is a speech file pre-recorded by the system operator. System users can also reach their mailbox directly by entering '*' (star key) and the mailbox number and password. AudioText, Fax-Back (Fax-On-Demand) and Fax-Broadcast are among other powerful features of PRO_DESK. PRO_DESK Features Up to 32 Regular, DID Lines and/or PBX Extensions are simultaneously supported Each line has its own greeting Day-time and night-time greetings on a per line basis Two levels of directories (department lists) Intelligent Call Transfer to another number Operator access Report busy or no answer Call Screening and Blocking Statistics of calls on a per line basis Statistics of calls on a per mailbox basis Support "Message Waiting Light" when available through the PBX PRO-MAIL features are fully supported PRO-DESK is probably the simplest Automated Attendant and Voice/Fax Mail application available on the market today. It is easily learned by internal users and easily used by outside callers.