IVR App - Social Services
Social Services 
Neighborhood Watch
Many local citizen's groups have formed neighborhood watch
associations to guard against crime. Computer telephony systems
can be used to coordinate these efforts and to report trouble
when it occurs. Members of the watch group call a number to listen
to a report on problems experienced in the neighborhood. If information
needs to be circulated quickly to a large number of homes the
system dials numbers automatically and plays a recording.
Job Lines
A community job line can speed up the search for employment
and provide an easy means of accessing information for the unemployed.
The system is programmed to take input from employers indicating
the type of job, job description, salary, and other pertinent
items. Job seekers dial the system and search for jobs by category,
following system prompts.
Unemployment Verification
People receiving unemployment benefits are required to report
periodically to unemployment agencies who keep track of their
efforts to find a job. A lot of time is wasted waiting in line,
answering questions and filling out forms. A computer telephony
system can help automate some of these procedures. Each person
receiving unemployment compensation is required to call the system
at the end of each week and enter their social security number
for verification. They are prompted to enter the telephone number
of any business who had interviewed them that week. They are then
asked to record a message indicating if they worked that week
and on which days. Case workers transcribe this information into
their records during the week.
Emergency Services
Computer telephony systems can be used in conjunction with
emergency telephone systems to detect the incoming telephone number
of the caller and to look up the address automatically. This helps
the operator determine the location of the caller as soon as the
call comes in so that emergency vehicles can be dispatched immediately
even when the caller is unable to provide a location.
Elder Check
Computer telephony systems can be used to automatically call
the elderly and homebound on a regular schedule. If the call is
not answered, a social worker or volunteer can be dispatched to
check on the person.
Community Voice Mail
Computer telephony systems can be used to provide telephone
services for the homeless or other groups who do not own telephones
but need access to telephone services. Individuals, who can receive
messages at any time at private voice mail boxes, can use the
system to check on job opportunities or stay in touch with family
members.

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