IVR App - Retail Services
Another method is to print a code next to each item in the catalogue. When callers dial in they are prompted to enter the catalog number, the page number, and the item number of the product they want. They hear a recording describing the product including available models, sizes, and colors. A more sophisticated system allows regular customers to place orders automatically by entering an account number. Their address and credit card number are retrieved automatically from a database by matching their account code.