IVR App - Power Utilities

Power Utilities

• Service Outage

  Power companies receive thousands of calls whenever a power outage occurs. The volume of calls prevents emergency calls from getting through. A computer telephony system answers these calls automatically, identifies the calling exchange as being in the affected area (using ANI), and plays a recorded message.

• Emergency Notification

  In the event of an emergency such as a flood or accident at a power plant, a computer telephony system places calls to many numbers simultaneously and delivers a recorded message including evacuation procedures.