IVR App - Military

Military

• Maintenance

  Armed forces' mechanics must be able to fix a wide variety of vehicles and equipment. They need to keep abreast of the latest technology and to be able to determine the availability of parts. An automated computer telephony system equipped with voice response capability accepts spoken part numbers and provides information on availability. An on-line database of repair manuals is available through a fax server. Once the required product and procedure are identified by the caller, the relevant pages of the manual are faxed.

• Mobilization Orders

  When a military action is planned, forces must be mobilized quickly. This means that large numbers of people must be contacted and given orders in a short period of time. A computer telephony system can be programmed to help place and receive calls. Personnel who are aware of the mobilization order call in, enter their social security numbers, and receive their orders and report date. The system generates calls automatically and plays a recording informing needed personnel about the mobilization. Unanswered or busy calls are redialed until the intended party is contacted.