IVR App - Manufacturing

Manufacturing

• Automated Testing

  Companies that produce telecommunications equipment need to test their products to measure quality before they are shipped. Testing a telephone system, for example, requires placing thousands of calls to simulate the kind of traffic encountered in daily use. This procedure can be automated by a computer telephony system that generates phone calls without human intervention. A computer monitors the progress of the test and generates reports that are used to verify system performance and identify problems.

• Component Availability

  Manufacturing can be brought to a halt by the unavailability of a component part such as a computer chip. A computer telephony system can be used to maintain and update an inventory of the availability of components. By placing a phone call and entering a part number, a production supervisor can determine the number of components available and scheduled delivery dates.

• Scheduling Sub-Contractors

  Projects that involve more than one contractor have to be closely scheduled to avoid costly production delays. A computer telephony system can help automate the scheduling process. Callers input a job code and select from a menu providing them with information about job status, budget status (including cost overruns), and worker availability. An associated computer system calculates and recalculates critical paths and the computer telephony system provides notification by placing a call and playing a message before impending problems arise. For example, if the electricians are late in completing the wiring on a construction site, the painters and plasters may have to be rescheduled.