IVR App - Insurance
Insurance 
Claims Reporting
A computer telephony system can augment the efforts of claims
agents by automating the filing process and providing useful information.
For example, customers with car insurance who have an accident
phone in their claims. They are prompted for the vehicle identification
number, the policy number, and the time and date of their accident.
They leave a recorded message describing the accident. They can
even be provided with the telephone numbers of local repair shops.
Claims Status
Policy holders who wish to know the status of a claim can
dial a number to access information automatically. When callers
reach the system they are prompted to enter a claim identification
number that is used to access a computer record of their account.
The status of the claim is played to the caller. If necessary,
a recording asks the caller to mail in more information or provides
the option of transferring to a live operator.
Premium Information
In countries where inflation is high, insurance premiums may
change suddenly and often. A computer telephony system allows
policy holders to call a number and receive the latest prices.

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