IVR App - Insurance

Insurance

• Claims Reporting

  A computer telephony system can augment the efforts of claims agents by automating the filing process and providing useful information. For example, customers with car insurance who have an accident phone in their claims. They are prompted for the vehicle identification number, the policy number, and the time and date of their accident. They leave a recorded message describing the accident. They can even be provided with the telephone numbers of local repair shops.

• Claims Status

  Policy holders who wish to know the status of a claim can dial a number to access information automatically. When callers reach the system they are prompted to enter a claim identification number that is used to access a computer record of their account. The status of the claim is played to the caller. If necessary, a recording asks the caller to mail in more information or provides the option of transferring to a live operator.

• Premium Information

  In countries where inflation is high, insurance premiums may change suddenly and often. A computer telephony system allows policy holders to call a number and receive the latest prices.