IVR App - Hospitality
Hospitality 
Wakeup Calls
Hotel guests schedule their own wakeup calls by dialing a
number and answering a series of prompts by pressing the appropriate
touch tone digits on their telephone keypad. The system places
a wakeup call at the scheduled hour. If the call is not answered
or the line is busy, the system waits a programmed interval of
time and places the call again.
Concierge
A hotel can use a computer telephony system in place of a
concierge, or as a backup when the concierge is not on duty. Guests
call a special hotel extension and hear a menu of options such
as local restaurants, entertainment, or hotel services. Other
menus narrow the choices by prompting them to enter, for example,
the type of food they would like. The system is designed to place
calls automatically once a selection is made.
Convention Message Board
A computer telephony system can be used to accommodate convention
visitors who need to receive messages. When guests register for
a conference, they are assigned voice mailbox numbers and passwords
for the duration of the conference. They can call into the system
from their hotel room or from a pay telephone to record or retrieve
a message at any time.
Reservations
The process of reserving a hotel room and ordering other hotel-related
services (transportation, meals, etc.) can be automated by a computer
telephony system. Callers are prompted to enter the city they
wish to visit to hear a list of local hotels. Once a hotel is
selected, current rates are provided and reservations taken. A
confirmation number is provided automatically. The system can
transfer callers to a live operator if they have any questions
or problems that cannot be resolved.

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