IVR App - Hospitality

Hospitality

• Wakeup Calls

  Hotel guests schedule their own wakeup calls by dialing a number and answering a series of prompts by pressing the appropriate touch tone digits on their telephone keypad. The system places a wakeup call at the scheduled hour. If the call is not answered or the line is busy, the system waits a programmed interval of time and places the call again.

• Concierge

  A hotel can use a computer telephony system in place of a concierge, or as a backup when the concierge is not on duty. Guests call a special hotel extension and hear a menu of options such as local restaurants, entertainment, or hotel services. Other menus narrow the choices by prompting them to enter, for example, the type of food they would like. The system is designed to place calls automatically once a selection is made.

• Convention Message Board

  A computer telephony system can be used to accommodate convention visitors who need to receive messages. When guests register for a conference, they are assigned voice mailbox numbers and passwords for the duration of the conference. They can call into the system from their hotel room or from a pay telephone to record or retrieve a message at any time.

• Reservations

  The process of reserving a hotel room and ordering other hotel-related services (transportation, meals, etc.) can be automated by a computer telephony system. Callers are prompted to enter the city they wish to visit to hear a list of local hotels. Once a hotel is selected, current rates are provided and reservations taken. A confirmation number is provided automatically. The system can transfer callers to a live operator if they have any questions or problems that cannot be resolved.