IVR App - Health Care

Health Care

• Patient Information

  Hospitals can use an automated attendant and messaging system to free the switchboard for more important matters. Callers who need to reach patients or find out about their status call in and enter the patient's last name. The system transfers the call to the patient's room, if appropriate, or plays a recorded message about the patient's condition. Callers can also leave messages for the patient. In addition, the hospital provides recorded information about visiting hours.

• Appointment Scheduling

  A computer telephony system can help automate the process of making an appointment with the doctor. Patients call at any time and enter their name. They are prompted to select an available date and time. Cancellations can also be phoned in at any time. A computer processes the information and sends it to a printer so the medical staff has a weekly schedule. The system is programmed to place a recorded reminder call to each patient the day before an appointment.

• Drug Information

  People taking prescription drugs dial a number to obtain information about their specific medication. Information includes: relative cost, generic substitutes, potential side effects, and medication that should not be combined.

• Medical Transcripts

  People applying for jobs or for health insurance are often asked for medical records. If doctors and hospitals keep these records in a computer database they can be faxed automatically to a designated number. Callers dial in and enter a password and security code (to protect the system and their personal records). Once their identity is verified, they are prompted to enter the telephone number of the person or organization that should receive the faxed records.