IVR App - Government

Government

• Surveys

  When local governments need input from citizens on important issues the telephone number of a computer telephony system can be printed in a mailing or in a local newspaper. Callers record their opinions or answer a series of structured questions by entering touch tone digits. The system prompts callers for their address or phone number in order to provide them with the results of the survey or follow-up information on the issue. A computer compiles the collected data in various report formats broken down by city or area.

• VISA Information

  Embassies provide recorded information on visa requirements in any number of languages. Callers learn what documents are required and are provided with the necessary phone numbers and addresses they need.

• Travel Advisory

  Travelers going abroad call a telephone number and are prompted to choose the country they will be visiting. They hear a recording containing up-to-the minute information about matters that might affect them including weather, natural disasters, or political unrest. The system plays these recordings in a number of languages.

• Polling

  A computer telephony system is programmed to poll callers by asking them a series of structured questions that they answer by pressing touch tone digits. The results are tabulated by computer and sent to a printer.

• Election Results

  Callers dial in and receive up-to-the-minute election results.

• Chamber of Commerce Information

  The local Chamber of Commerce provides a dial-in information service that informs callers about available municipal services and regulations.

• Government Services Hotline

  Local, state and federal governments provide recorded information on available services in any number of languages.

• Postal Services

  In many cities, callers can dial a number and select from a menu of choices describing postal services and regulations. More sophisticated systems allow them to purchase stamps and pay by credit card.

• Traffic Reports Traffic reports are provided by radio and television but normally during commuting hours. A computer telephony system allows callers to dial in at any time and identify the particular roads they are interested in to listen to a report about existing conditions.

• Voter Registration

  Eligibility to vote is normally determined by checking existing records (tax, motor vehicles, social security) to determine a person's address, citizenship, and years of residency. A computer telephony system can automate the procedure. Callers dial in and are prompted to enter pertinent information such as name, address, citizenship, etc. A database search is generated to verify the information and the caller is mailed a voter registration card. Problem cases are flagged for referral to investigators. Registered voters can use the system to find out where they vote.