IVR App - Financial
Financial 
Account Balances
A bank customer dials a number and enters his or her account
number and password to gain access to a variety of services such
as: transferring money from one account to another; finding out
the amount due on a loan; determining when money was last deposited;
obtaining current interest rates.
Stock Market
Investors want to know how their investments are doing without
waiting for the evening paper or calling their broker. A computer
telephony system accesses an individual customer profile stored
in a database that is automatically updated during the day. This
permits investors to call at any hour and hear an item-by-item
account providing the status of their investments.
Cash Management
An automated cash management system allows store managers
to call in from any area of the country to report their deposits.
There is no need to wait a day or two for bank receipts to be
forwarded to the company's finance department. Data received by
phone can be calculated by a central computer and reports can
be generated in far less time. This means less delay for financial
officers who need to make up-to-the-minute cash management decisions.
Currency or CD Rates
Up-to-the-minute prices on foreign currency and certificates
of deposits are of particular importance in countries with high
inflation rates. Callers could dial in and access current rate
information by telephone. A more sophisticated system would allow
for purchase via funds transfer.
Lending Rate Information
Consumers who wish to borrow money dial in to obtain current
interest rates. The system also provides an interactive loan questionnaire
that prompts them to enter information about the amount of their
loan and the desired repayment schedule and uses this information
to calculate payments.
Tax Assistance
City, state and federal revenue departments provide customers
with free tax assistance by telephone. Callers choose from a menu
of topics and subtopics that explain the relevant tax laws and
how to complete tax forms. Private firms can provide personal
tax assistance for a fee by directing callers to agents who answer
their questions over the phone.
Credit Card Account Information
Credit card companies currently direct callers to banks of
agents who answer their questions personally. Not all calls require
personal assistance particularly those involving questions about
account balances. A computer telephony system asks callers for
their account number and provides them with current account information.
Callers retain the option of transferring to an agent at any time.

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