IVR App - Financial

Financial

• Account Balances

  A bank customer dials a number and enters his or her account number and password to gain access to a variety of services such as: transferring money from one account to another; finding out the amount due on a loan; determining when money was last deposited; obtaining current interest rates.

• Stock Market

  Investors want to know how their investments are doing without waiting for the evening paper or calling their broker. A computer telephony system accesses an individual customer profile stored in a database that is automatically updated during the day. This permits investors to call at any hour and hear an item-by-item account providing the status of their investments.

• Cash Management

  An automated cash management system allows store managers to call in from any area of the country to report their deposits. There is no need to wait a day or two for bank receipts to be forwarded to the company's finance department. Data received by phone can be calculated by a central computer and reports can be generated in far less time. This means less delay for financial officers who need to make up-to-the-minute cash management decisions.

• Currency or CD Rates

  Up-to-the-minute prices on foreign currency and certificates of deposits are of particular importance in countries with high inflation rates. Callers could dial in and access current rate information by telephone. A more sophisticated system would allow for purchase via funds transfer.

• Lending Rate Information

  Consumers who wish to borrow money dial in to obtain current interest rates. The system also provides an interactive loan questionnaire that prompts them to enter information about the amount of their loan and the desired repayment schedule and uses this information to calculate payments.

• Tax Assistance

  City, state and federal revenue departments provide customers with free tax assistance by telephone. Callers choose from a menu of topics and subtopics that explain the relevant tax laws and how to complete tax forms. Private firms can provide personal tax assistance for a fee by directing callers to agents who answer their questions over the phone.

• Credit Card Account Information

  Credit card companies currently direct callers to banks of agents who answer their questions personally. Not all calls require personal assistance particularly those involving questions about account balances. A computer telephony system asks callers for their account number and provides them with current account information. Callers retain the option of transferring to an agent at any time.