IVR App - Education

Education

• Homework Assignment Hotline

  Parents can find out whether their children have been assigned homework by calling a computer telephony system. They enter a special identification code and listen to a recorded message telling them about the work assigned. Teachers can enter this information easily by calling the system and recording their comments for each class they teach.

• Report Card Hotline

  Parents dial in and enter an identification code to obtain their child's grades and listen to comments from their teachers.

• Financial Aid Information

  Students identify potential financial aid sources by dialing an on-line information service. Callers are prompted to answer structured questions about themselves and their financial resources. The system plays specific recordings on the basis of their responses. A fax response system sends more complete information if the caller has a fax machine.

• Substitute Teacher Availability

  School systems have teachers call in and register their availability for substitute teaching. The system compiles a list of available teachers, their phone numbers, and the days they are available.

• On-Line Tutoring

  A computer telephony system is used to route callers seeking help with their schoolwork to a group of tutors. Callers listen to a menu of subject categories where help is available and make a selection by pressing touch tone digits or by speaking the appropriate word or number.

• Dining Hall Menus by Phone

  Students at colleges or boarding schools dial in and find out daily or weekly menus.

• Course Registration

  A touch tone or voice activated system allows students to register for courses without waiting on long lines. Callers are prompted to enter their social security number so their enrollment can be verified. They are then prompted to enter course numbers and are told if the course and section are open or closed. The system repeats each choice for verification after a selection is made. When completed, a copy of their completed course schedule is faxed or sent by mail. Payment is made via credit card.

• Truancy Reporting

  Students who do not report to school have their names entered into a database along with the day and date of their absence. A computer telephony system uses the list to place telephone calls automatically to their parents. Parents who answer these calls are prompted to enter a special code. They hear a recording informing them of their child's absence. If the absence was authorized by the parent, they can indicate so by entering a touch tone digit. If not, the absence is noted in the student's record.

• Debit Calling Cards

  College students who live in dormitories and wish to have a telephone are asked to deposit a security fee and are then issued credit. Each time they initiate a call, they are prompted to enter a personal identification code. (A voice recognition system can be used for greater security.) This enables the cost of the call to be deducted from their account. Once the caller has reached his or her prepaid limit, no more calls can be placed.