IVR App - Corrections

Corrections

• Parole Reporting

  A parole reporting system is programmed to receive calls from parolees or to call them regularly at a given location. They are prompted to answer a series of questions that indicate adherence to parole guidelines. With more sophisticated systems, ANI information can be used to verify the location of the calling party and voice verification can identify the caller.

• Collect Call Service

  In order to avoid the problems associated with the use of telephones by prison inmates, an automated tracking, billing and collection system enables calls to be placed safely. An inmate wishing to place a collect call is prompted to record his/her voice before dialing the number. Before the call is connected, the called party hears the recorded voice and a recording asking them whether they wish to receive the collect call. They respond by speaking "yes" or "no." Callers are identified by an account number or by their voice and each call is charged to their account. An automated billing system keeps an ongoing record of the charges.

• Jury Duty Scheduling

  Prospective jurors respond to a jury duty summons by calling an automated registration system. They are prompted to enter their dates of service and told where and when to appear. Postponements are registered and flagged when the maximum number is reached. The system generates summonses automatically from a database of available candidates and keeps track of the number of jurors needed on a given day.

• Visitation Scheduling

  Inmate visitation scheduling can be automated using a computer telephony system. Families, relatives, or friends who wish to visit inmates call at any time and select an available day and time to visit. This information is processed by computer and a visitation schedule printed.