IVR App - Corrections
Corrections 
Parole Reporting
A parole reporting system is programmed to receive calls
from parolees or to call them regularly at a given location. They
are prompted to answer a series of questions that indicate adherence
to parole guidelines. With more sophisticated systems, ANI information
can be used to verify the location of the calling party and voice
verification can identify the caller.
Collect Call Service
In order to avoid the problems associated with the use
of telephones by prison inmates, an automated tracking, billing
and collection system enables calls to be placed safely. An inmate
wishing to place a collect call is prompted to record his/her
voice before dialing the number. Before the call is connected,
the called party hears the recorded voice and a recording asking
them whether they wish to receive the collect call. They respond
by speaking "yes" or "no." Callers are identified
by an account number or by their voice and each call is charged
to their account. An automated billing system keeps an ongoing
record of the charges.
Jury Duty Scheduling
Prospective jurors respond to a jury duty summons by
calling an automated registration system. They are prompted to
enter their dates of service and told where and when to appear.
Postponements are registered and flagged when the maximum number
is reached. The system generates summonses automatically from
a database of available candidates and keeps track of the number
of jurors needed on a given day.
Visitation Scheduling
Inmate visitation scheduling can be automated using a
computer telephony system. Families, relatives, or friends who
wish to visit inmates call at any time and select an available
day and time to visit. This information is processed by computer
and a visitation schedule printed.

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